Frequently Asked Questions

The best way to get rid of a clog is to extract the cause of the clog with an auger cable snake. If the problem is minor you can always try Bio-Clean, a non caustic, drain cleaning option.

But, sometimes the clog is so bad no snake or product will get the job done. In this case the only option is a high pressure waterjet, to remove all debris.

Over the counter drain cleaner products are caustic, meaning it will eat away at your pipes over time. Often times these products contain sulfuric acid or copper sulfate pentahydrate, which when it comes in contact with your skin, eyes, respiratory system, or if it is ingested can cause serious health problems including destruction of skin cells, and second degree burns. 

Never flush anything besides toilet paper and bodily fluids. Even some thick commercial toilet papers have been known to clog the toilet. Have your plumbing inspected and maintenance regularly to avoid any surprises.

A running toilet is usually caused by a flapper, the rubber or plastic valve on the bottom of your tank, that fails to seal. Open the toilet tank and adjust the float arm to see if the water stops an inch below the overflow pipe. If the water doesn’t continue to fill, the flapper needs replaced. 

Your toilet may be leaking silently. The seals inside the tank may be worn, here's how you can test it:

Put a few drops of food coloring into the toilet tank and make sure no one uses that toilet for about a half hour. Once the half hour is up, come back and check if any of the food coloring leaked into the bowl. 

Have you ever heard people talk about eating food to get a ‘grease coat’, or fill themselves up? The same thing that happens when you eat greasy food happens when you dump grease or oil down the drain.

The grease and oil will build up. You won’t notice it at first – you’ll think it’s totally fine, and that as a liquid, down the sink is where it should go. But little by little that grease and oil will clog your pipes and leave you with some serious plumbing problems.

Think about your pipes before pouring that cooking liquid down the drain, and opt for a safer disposal option. For example, wait for fat to solidify before throwing it in your compost bin.

Clogs are one of the most common plumbing problems, and when it comes to a shower or sink drain, it can become gross and messy thanks to hair and soap residue.

Avoiding the icky is as simple as using a basket strainer. This will help prevent a time-consuming and unpleasant task in the future.

There are certain things that should be flushed and certain things that should definitely not be flushed. We’re pretty sure you catch our meaning.

If you start flushing things other than toilet paper and bodily waste down the toilet, you could cause some serious clogs that we’re betting you really don’t want to deal with. That includes hygiene products, cotton balls, prescription medications, and yes…even "Flushable Wipes"

If you’re noticing that your toilet becomes clogged more and more frequently, there are some additional causes that could be the root of your problem.

Chemical drain cleaners are straight up awful when it comes to the health and wellbeing of your plumbing. People tend to go for them because they are advertised as immediately effective, but they can do more damage in the long run. 

Drain cleaners are meant to be a temporary solution, and even then, they don’t often work. The reason these products don’t usually work well is because they function on chemical reactions alone — there is no physical force (other than the water draining down the pipes) to break up the clog. The main ingredient in drain cleaning products is usually lye, which breaks down organic material using chemical reactions. If whatever is clogging your pipes is not organic, drain cleaner will not work. 

If you need something to help rid yourself of a minor clog or just want to prevent these headaches from happening in the first place, Bio-Clean is a non-caustic, safe drain cleaning option. It uses a natural bacteria that dissolves organic matter, without causing harm to the inside of your pipes.

Never dump coffee grounds, bacon grease, vegetable peelings, egg shells or starchy foods like rice or potatoes down the kitchen drain; they will almost certainly clog your pipes. When in doubt throw it out.

Keep a steady flow of cold water during and after every use. Keep the flow going for approximately 15 seconds after grinding has ceased to ensure that any debris washes through. Hot water can cause fat to conceal and stick to the blades and interior. Also, cold water helps keep the unit from overheating.